Refund and Returns Policy

Evergreen Handbags · Thane, Maharashtra · updated August 2026

Returns and refunds

A bag you have changed your mind about can come back within 10 days of
delivery. A bag that arrived damaged is our problem, not yours, and is handled separately.

Change of mind

Window

10 days from the date of delivery
Condition

Unused, with tags and any protective wrap still on, in the original
packing
Return shipping

Paid by you for a change of mind; paid by us where the fault is
ours
Refund time

5-7 business days after the bag reaches us and is
checked

A bag that has been carried is not a bag we can sell again, so please try it at home before loading it. Bulk
packs must come back unopened — once a carton is broken into, the pack is no longer a pack.

Damaged, faulty, wrong or short on arrival: tell us within
48 hours of delivery and send a photograph of the outer carton before opening further,
plus a photograph of the bag itself. We replace it or refund it in full, including the delivery charge, and we
arrange the return at our cost.

How a refund is paid

A UPI order is refunded to the account it came from. A Cash on Delivery order is refunded by UPI transfer to a
number you give us — we cannot send cash. Refunds are issued in 5-7 business days once the
return has been received and checked.

What we cannot take back

  • Bags that have been used, marked or carried.
  • Bulk packs that have been opened.
  • Items returned without the original packing.
  • Requests that reach us after 10 days from delivery.

Warranty

No additional warranty is given through this store. What we answer for is the condition of the bag on arrival.
Where a product page states a manufacturer warranty, that warranty applies on its own terms.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.